We take care of your data

Our process may vary depending on the type of data processed, whether paper surveys, audio recordings, or real-time online data for Cawipad or Cawibox. In all cases, we follow a precise methodology to ensure the best possible service for our customers.

Here is a list of most of the steps when processing a survey:

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Design and conduct of the survey

When you entrust the design of your survey to our team, we start by discussing it with you to establith a design.

We can then print out your survey on paper. In the case of a digital survey, we program your questions onto our solutions like Cawibox or Cawipad.

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Retrieving the data

DataOptique handles the retrieval of your survey's data. In the case of a paper survey, we process and store your surveys after they've been filled out.

As for digital surveys, we receive and keep safe on our servers your audio files or Cawipad and Cawibox answers.

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Preparing the data for processing

This step mainly applies to paper surveys. It consists in scanning them and labeling the different areas of information with our software DopReader.

Our system is capable of cutting out content digitally to uphold the anonymity of participants. For example, by processing an email address to a separate operator than the rest of the survey page, avoiding crossing of information.

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Data entry

Your data is either automatically scanned via optical reading or manually by our entry operators. This in turn allows us to turn a scanned image of a document into a usable database.

When using our digital solutions, this step is skipped, removing intermediate entry errors, since the answer the participant wrote goes straight into a database.

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Sorting and checking for errors

Once your survey has been turned into digital data, we sort it depending on your needs.

C'est aussi à cette étape que nous vérifions la qualité de la saisie, en relisant des échantillons de l'enquête et en procédant à une double vérification.

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Delivery and destruction

Your processed data are finally sent back to you through the internet.

If you entrusted us with a paper survey, we offer you the choice of returning to you the physical forms or their scanned images to serve as a digital archive. If you do not wish to keep the paper documents around, we then proceed to properly dispose of them.

Cawipad and Cawibox come with an online interface you can connect to through our websites, allowing you to visualize and sort your data with precision.

A relationship based on trust

For 19 years, DataOptique has always based its services around transparency and trust with each of its clients.

This is the reason we think it's important to explain how our work backstage happens.

GDPR compliance

Here is how DataOptique complies with the General Data Protection Regulations and the recommendations of the CNIL, the french authority in terms of data protection:

1

Any data we collect has a purpose and legitimacy tied to the context of our work.

The people we collect it from are informed and aware that their data is being collected.

2

We store data for a limited period of time.

We destroy paper or digital data properly to protect the confidentiality of our clients.

3

The physical access to your data is guarded by an alarm system and other similar measures.

The digital data is hosted in Europe and kept safe by the use of strong passwords, backups and encryption.

4

DataOptique stays up to date with the evolution of GDPR and the CNIL's decisions in terms of personal data processing.

We do this to guarantee an optimal experience for our clients and the participants of their surveys.

> Click here to learn more avec GDPR